IT Support Specialist

Provide L1/L2 technical support in a multi-location, remote work environment with the expertise to navigate a range of technological environments.

Key Responsibilities

• Maintaining the various computer systems owned or operated by the company
• Providing end-user support, resolving technical issues, and providing technical assistance for all operating systems and applications
• Providing remote support through use of the telephone, Microsoft Teams, or remote access
• Providing new employees with required hardware and appropriate access to the company’s computer systems
• Drafts checklists, processes, and knowledge base documents for help desk and other support staff; contributes to internal wiki with the creation of technical documentation, manuals, and IT policies
• Install and configure software and hardware
• Troubleshoot issues and outages
• Upgrade systems with new releases and models